Return & Refund Policy

Return & Refund Policy

1. Overview

We at Uniform GW strive for customer satisfaction. If you are not completely happy with your purchase, you may return eligible items under the terms below.

2. Eligibility for Returns / Exchanges

To be eligible for a return or exchange:

  • The request must be made within 30 days of receipt of the product (or another period you prefer, e.g. 14 days).

  • Items must be unworn, unwashed, and in original condition—with all tags, packaging, and labels intact.

  • Items with customization, embroidery, printing, or tailoring cannot be returned or exchanged (except in cases of defect).

  • Final sale or clearance items marked “non-returnable” are not eligible for return or refund.

3. Defective or Wrong Items

If you receive an item that is defective, damaged, or not what you ordered:

  • Contact us within 7 days of receipt and provide your order number, photos of the issue, and description.

  • We will review the claim and, if approved, offer a replacement, exchange, or refund.

  • In such cases, return shipping may be covered by us (depending on the situation and your location).

4. How to Initiate a Return

  1. Contact our Customer Support via email (or contact form) with your order number, item(s) to return, and reason.

  2. Once approved, we will issue you a Return Authorization (RA / RMA) along with instructions.

  3. Package the item securely (preferably in original packaging), and clearly label with the RA number.

  4. Ship it back to the address we specify (using a trackable shipping service is recommended).

  5. The item must reach us within the return period and in acceptable condition for the return to be valid.

5. Shipping & Costs

  • Return shipping costs are generally the customer’s responsibility, unless the return is due to our error (e.g., wrong item sent) or a defect.

  • Original shipping fees are non-refundable (unless law or promotions require otherwise).

  • If you choose a more expensive shipping method, that extra cost won’t be refunded.

6. Restocking or Handling Fee

  • We reserve the right to charge a restocking fee (e.g. 10–20%) for returns that:

    • Are missing tags, packaging, or accessories

    • Are not in original “resalable” condition

  • Restocking fees will be deducted from the refund amount.

7. Refund Processing

  • Once we receive and inspect your return, we will notify you of approval or rejection.

  • For approved returns, refunds will be issued to the original payment method within 7–10 business days (or another timeframe you choose).

  • You will receive a confirmation email once the refund is processed.

  • Please note your bank or card provider may take additional time to post the refund.

8. Exchanges

  • If you want a different size, color, or item, you may request an exchange (subject to availability) following the same return procedure.

  • If the new item is more expensive, you’ll pay the price difference and any additional shipping.

  • If it is cheaper, the difference will be refunded.

9. Cancellations

  • You may cancel your order within 24 hours (or another short time) of placing it, provided it has not shipped yet.

  • If the order has already shipped, you must follow the returns process above.

10. Non‑returnable Items

The following items cannot be returned:

  • Products that have been used, washed, or altered

  • Customized / personalized items (embroidery, printing)

  • Clearance or “final sale” items (if explicitly marked)

  • Items that are damaged due to misuse or negligence

11. Lost or Damaged Returns

  • We do not accept responsibility for items lost or damaged in transit back to us; please use a shipping method with tracking and/or insurance.

  • Returns without a valid RA number or not following instructions may be refused or returned to sender.

12. Contact Us

For any questions or to request a return, reach out to us at: