Return and refund

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Refund Policy

Refund Policy – Uniform GW

At Uniform GW, customer satisfaction is our priority. If you're not completely happy with your purchase, we offer refunds under the following terms:

1. Eligibility for Refunds

To qualify for a refund:

  • You must request the refund within 30 days of receiving your order.

  • Items must be unused, unwashed, and in original condition, with all tags and packaging intact.

  • Refunds are not available for:

    • Customized or personalized items (including embroidery or special printing)

    • Final sale or clearance items

    • Items returned in worn or damaged condition (unless defective)

2. Refund for Defective or Incorrect Items

If your order arrives damaged, defective, or not as described:

  • Contact us within 7 days of delivery with:

    • Your order number

    • A description of the issue

    • Photos of the defective item(s)

  • If verified, we will issue a full refund, replacement, or store credit, including shipping costs if applicable.

3. Non-Refundable Items

We do not offer refunds for:

  • Items with custom embroidery, name tags, or personalization

  • Items returned without authorization

  • Items damaged due to misuse or improper care

  • Shipping costs (unless the return is due to an error on our part)

4. Refund Process

  • Approved refunds are issued to your original payment method.

  • Please allow 7–10 business days for the refund to be processed after we receive and inspect the returned item(s).

  • Your bank or credit card provider may take additional time to reflect the refund in your account.

5. How to Request a Refund

To initiate a refund:

  1. Email us at [insert support email] with your order number and reason for the refund.

  2. Await instructions and Return Authorization (RA) details.

  3. Send the item back to the address provided, using a trackable shipping method.

6. Partial Refunds & Deductions

We reserve the right to issue partial refunds or apply restocking fees (typically 10–20%) in cases where:

  • Returned items are not in original packaging

  • Tags or accessories are missing

  • Items are returned after the allowed return window

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Double-check your bank or card account.

  2. Contact your credit card company or bank—it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at [insert contact email].

8. Contact Us

For questions about your order or refund eligibility:

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