Return and refund

To cancel an order on the Uniform GW , the process depends on whether the order has already been processed or shipped. Since you frequently manage bulk supply orders and contracts, it is best to act quickly to avoid shipping logistics issues.

Steps to Cancel Your Order

• Access Your Account: Log in to your dashboard on the Uniform GW .

• Locate the Order: Go to the "My Orders" or "Orders" section.

• Check Status: Look for a "Cancel" button next to your recent order.

  • Note: This option is usually only available if the order status is "Pending" or "Processing."

• Submit Request: If the button is available, click it and provide a reason for cancellation.

• Confirmation: You should receive an automated email confirming the cancellation request.

Manual Cancellation for Bulk or Custom Orders

If you are dealing with a large contract or specialized uniforms (such as school catalogs or industrial safety gear), the automated "Cancel" button might not be available. In this case:

• Contact Support: Reach out to the customer service team via their official WhatsApp or phone number.

• Order ID: Have your Order ID ready to speed up the process.

Important Policies in Egypt

• Payment Method: If you selected "Cash on Delivery inside Egypt," you can usually cancel before the courier is dispatched.

• Refunds: If you paid via the credit card, the refund will be processed back to your original payment method, which may take several business days.